Sorele Hair Braiding
Service Correction & Refund Policy
At Sorele Hair Braiding, we take pride in providing quality hair-braiding and hair services and want every client to leave our salon satisfied. We also understand that concerns can sometimes arise after a service. Our policy is designed to give our clients a fair opportunity to have service-related concerns addressed while maintaining clear and consistent guidelines for everyone.
1. Please Check Your Hair Before Leaving
We strongly encourage every client to carefully inspect their hair before leaving the salon.
If you notice a problem with the workmanship, style, placement, tightness, or another service-related issue while you are still at the salon, please let us know immediately. We will make every reasonable effort to correct the issue before you leave.
Once a client leaves the salon after approving and accepting the completed service, the service is considered accepted.
2. Service Concerns Reported After Leaving
If you discover a genuine service-related issue after leaving the salon, please contact us within 3–4 days of your appointment.
We will be happy to discuss the concern and, when appropriate, offer a reasonable correction at no additional charge.
Corrections must be scheduled with the salon and must be performed by our salon. We cannot guarantee that a requested correction will be possible if the condition of the hair has changed after leaving the salon.
3. Complimentary Corrections
When a correction is appropriate, Sorele Hair Braiding may provide a reasonable corrective service at no additional charge.
Once a complimentary correction has been completed and the client leaves the salon, the corrective service is considered completed and accepted.
If the client later changes their mind about the desired style or becomes dissatisfied for reasons unrelated to a workmanship issue, the original service and/or complimentary correction is not eligible for a refund.
4. No Refunds After Completed Services
Because our services are performed personally and cannot be returned or resold, we do not provide refunds for completed hair services after the client has left the salon.
A refund will not be issued simply because a client later decides that they no longer like the hairstyle, changes their mind about the style, or requests a different hairstyle after the service has been completed.
Our first approach to a legitimate service concern is to work with the client toward a reasonable correction.
5. Changes After Leaving the Salon
Hair can change after leaving the salon because of sleeping, washing, brushing, styling, pulling, manipulation, weather, moisture, products, or other activities.
We cannot be responsible for changes to the hair that occur after the client leaves the salon.
For this reason, any service-related concern should be reported promptly and before significant changes are made to the hairstyle.
6. No Refund After Extended Periods
Requests made substantially after the appointment—particularly after the 3–4 day correction period—are generally not eligible for a refund or complimentary correction.
The longer a period of time has passed, the more difficult it becomes to determine whether an issue resulted from the original service or from conditions and activities occurring after the client left the salon.
7. Client Responsibility
Clients are responsible for following the aftercare instructions provided by the salon and for properly maintaining their hairstyle.
The longevity of a hairstyle varies depending on hair type, lifestyle, sleeping habits, washing, products, maintenance, weather, and other factors. We cannot guarantee that a hairstyle will remain in its original condition for a specific period of time.
8. Respectful Resolution
We value our clients and want to resolve legitimate concerns professionally and respectfully.
If you have a concern about your service, please contact us directly so that we have an opportunity to understand the situation and determine whether a correction is appropriate.
We reserve the right to evaluate each situation individually and determine the appropriate resolution based on the circumstances, the service provided, and the condition of the hair when the concern is reported.
Policy Acknowledgment
By booking and receiving services at Sorele Hair Braiding, the client acknowledges that they have had the opportunity to review and understand this Service Correction & Refund Policy.
Our goal is simple: provide quality service, treat our clients fairly, and make a good-faith effort to resolve legitimate service concerns.